We’ve put together a list of frequently asked questions to help you quickly find the information you need. Here you’ll find details about ordering, shipping, returns, and general product information to make your shopping experience as smooth as possible.
Frequently Asked Questions
1. When will my order be processed?
Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may vary during holidays or peak seasons.
2. How long does shipping take?
Delivery times depend on your location and the shipping method selected at checkout.
Estimated delivery times are 3–7 business days within the United States and 7–15 business days for international orders.
3. Do you ship internationally?
Yes, we offer international shipping to many destinations. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
4. How can I track my order?
Once your order has shipped, tracking information will be provided via email when available. Please allow up to 24 hours for tracking updates to appear.
5. Are your products handmade or unique?
Many of our items are carefully crafted and may feature natural or handcrafted elements. As a result, slight variations in color, texture, or detail may occur and are considered part of the product’s uniqueness.
6. Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may not be possible.
7. What is your return policy?
Items may be returned within 14 days of delivery if they are unused and in original condition. Certain items, including customized, discounted, or final sale items, are not eligible for return.
8. How long does it take to receive a refund?
Once a return is received and approved, refunds are issued to the original payment method within 5–10 business days.
9. What should I do if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery and provide clear photos of the issue so we can assist you promptly.
10. How can I contact customer support?
If you have any questions or need assistance, please reach out through our Contact Us page. We are happy to help.
